Insurance Standards and Practices Group
An E&O Claim Will Increase Your Premium. A Denied Claim Could Cause You to Lose Your Firm and Bankrupt You. We Ensure the Claim Never Gets Filed in the First Place.
Independent insurance operations, program analysis, litigation support, and expert services—turning complex records into clear findings, practical recommendations, and defensible work product.
Who we help
Four groups engage ISPG most often, each for a different decision.
Insurance Agencies
Operational clarity for agency owners and buyers
How we help Insurance AgenciesCondominium Boards and Managers
Independent review of the association's insurance program
How we help Condominium Boards and ManagersAttorneys and Legal Teams
Consulting and expert support within counsel-defined scope
How we help Attorneys and Legal TeamsInsurance Organizations
Independent analysis for carriers, programs, and partners
How we help Insurance OrganizationsCore services
Each engagement follows a defined scope, a documented method, and an evidence-linked work product.
Agency Operational Review
A structured review of agency governance, workflows, documentation, and professional-liability risk indicators.
Service detailCondominium Insurance Program Review
An independent analysis of an association's insurance program structure, limits, deductibles, exclusions, and valuation posture.
Service detailAnnual Condominium Renewal Review
A yearly, comparative review of renewal terms, changes from expiring coverage, and proposals received.
Service detailLitigation Consulting
Consulting support for counsel on insurance-industry process, documentation, and practice questions.
Service detailExpert Analysis and Testimony
Independent analysis and, where appropriate and accepted, expert testimony on insurance practices.
Service detailPrevent. Resolve. Support.
Three ways ISPG works with clients before, during, and after a dispute.
Prevent
Operational reviews, insurance-program reviews, and education that identify and correct problems before they become claims.
Resolve
Insurance and Risk Dispute Mediation — structured, neutral resolution for insurance-related disputes. In Development.
Service detailSupport
Litigation consulting and expert analysis when disputes cannot be avoided.
The ISPG difference
- More than 35 years of practical insurance-industry experience
- Founder-led analysis on every engagement
- Clear scope and documented methods
- Evidence-linked findings
- Board-ready and counsel-ready work products
- Technology-enabled engagement management
How an engagement works
- 1
Request
You describe the decision or dispute in front of you.
- 2
Conflict and scope review
We confirm independence and define boundaries in writing.
- 3
Agreement and deposit
Scope, fee basis, and timeline are documented before work begins.
- 4
Information collection
Secure document exchange with a tracked request list.
- 5
Analysis
Structured review against defined areas, with evidence recorded as we go.
- 6
Quality review
A required checklist before anything becomes final.
- 7
Presentation and deliverables
Board-ready or counsel-ready work product, presented in person or by video.
- 8
Follow-up and renewal
Resolution tracking and, where useful, an annual cycle.
A technology-enabled engagement experience
Every client and engagement is managed in one secure workspace rather than scattered email threads.
Founder
Chris Burch
Founder and Principal Consultant
Chris Burch brings more than 35 years of insurance-industry experience, including agency ownership and management, personal and commercial insurance, life and health insurance, underwriting exposure, claims experience, staff management, client communication, and insurance operations.
That experience is the basis for ISPG's work. Engagements are accepted only where the questions fall within that experience, and every report states its scope, method, and limitations plainly.
More about ISPG